Last Updated: 8 Feb 2024
Thank you for choosing www.decorpaletteindia.com (the “Website”), owned and operated by Style Craft Studios LLP. Kindly review this Refund Policy thoroughly prior to making a purchase, as it constitutes an integral part of our Terms and Conditions.
RETURNS AND REFUNDS
We prioritize delivering high-quality products to our customers. Therefore, we conduct thorough inspections before dispatching any item. However, in the event that you receive a damaged product during the open box inspection, we are committed to addressing the issue promptly.
DAMAGED PRODUCT RECEIVED
If upon open box inspection, you discover that the product is damaged, please connect with our customer service team at customer.service@decorpaletteindia.com immediately to report the issue. We will guide you through the return or replacement process.
NON-REFUNDABLE ITEMS
We do not entertain refunds after a purchase has been made. However, in the case of receiving a damaged product, we are dedicated to providing a suitable resolution, either through a return or replacement, as per our damaged product policy.
OPEN BOX INSPECTION
Refunds will only be initiated if the product undergoes an open box inspection and is found to be damaged. We do not entertain returns, exchanges, or refunds for products without damages detected during this inspection.
EXCHANGES
If you receive a defective or damaged item, we will gladly exchange it for you. Please contact our customer service team at customer.service@decorpaletteindia.com for assistance.
INCORRECT OR INCOMPLETE ORDERS
In cases where you receive an incorrect or incomplete order, it is imperative to notify our customer service team immediately in the presence of the delivery person, during the open box inspection. We will swiftly make the necessary arrangements to rectify the situation and ensure your complete satisfaction.
This proactive approach ensures that any issues with your order are addressed promptly, allowing us to provide you with the best possible resolution. Please contact our customer service team at customer.service@decorpaletteindia.com for assistance.
SHIPPING COSTS
Customers are responsible for return shipping costs, except in cases of defective or incorrect items. Original shipping costs are non-refundable.
CANCELLATION POLICY
Once an order has been shipped, it cannot be canceled, and the standard return process applies. Therefore, we advise you to carefully review your order before finalizing the purchase.
CONTACT INFORMATION
For any queries or concerns regarding our Refund Policy, feel free to reach out to us at customer.service@decorpaletteindia.com.
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy as part of our Terms and Conditions. Style Craft Studios LLP retains the right to update or modify this Refund Policy at any time without prior notice.